Privacy Policy

Information We Collect

We may collect information that you provide directly, including your name, email address, billing and shipping details, order information, bracelet design choices, customer-service messages, and any photographs or files you choose to send us.

When you use our website, we may also receive limited technical information such as your device type, browser type, IP address, language preference, referring page, and interactions with the website. Payment card details are processed by the payment provider used at checkout and are not intended to be stored directly by OVELIRA.

How We Use Information

We use personal information to:

• Process and deliver orders
• Create and verify custom bracelet designs
• Provide tracking and customer support
• Handle changes, cancellations, repairs, replacements, and refunds
• Prevent fraud and protect the security of the website
• Maintain business, tax, and transaction records
• Improve website performance and customer experience
• Send marketing messages only where you have requested or consented to them
• Comply with legal obligations and enforce our terms

How Information Is Shared

We may share information only as reasonably necessary with service providers that support our operations, such as website hosting, payment processing, fraud prevention, order management, email delivery, analytics, shipping, customs, and professional advisers.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business reorganization. OVELIRA does not sell personal information for money.

Cookies and Similar Technologies

The website may use cookies or similar technologies needed for core functions such as remembering a session, preserving a design, operating checkout, preventing fraud, and measuring site performance.

Where required by applicable law, non-essential cookies will be used only after consent. Browser settings can be used to limit cookies, although some website functions may then be unavailable.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, fraud prevention, dispute handling, and legal compliance.

Retention periods vary according to the type of information and the obligations that apply to it. Information that is no longer required will be deleted or anonymized where reasonably possible.

International Processing

OVELIRA serves customers in multiple countries. Information may be processed in countries other than the country where you live, including by payment, hosting, customer-service, and shipping providers.

Where required, we use appropriate safeguards for international transfers and require service providers to handle information in accordance with applicable privacy obligations.

Your Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or portability of personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent.

You can unsubscribe from marketing messages at any time by using the unsubscribe option in the message or contacting us. These choices do not prevent transactional messages that are necessary for an active order.

To make a privacy request, email xujiayu1015@gmail.com. We may need to verify your identity before completing the request. You may also have the right to complain to the privacy or data-protection authority in your country.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online system can be guaranteed to be completely secure, and customers should use care when sharing information electronically.

Children's Privacy

The website is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so that we can review and delete it where appropriate.

Changes to This Policy

We may update this policy when our services, providers, or legal obligations change. The updated version will be posted on this page with a revised date.

Contact

For questions or privacy requests, contact:

OVELIRA
Email: xujiayu1015@gmail.com