Shipping & Returns

Where We Ship

Fixed shipping is USD $9.90 to the United States and the United Kingdom, and USD $12.90 to Canada and the 27 member states of the European Union.

Orders with an eligible subtotal of USD $399 or more receive free shipping to these supported destinations. The eligible subtotal includes selected materials, custom assembly, fixed charms, and finish add-ons. Shipping, taxes, duties, customs charges, and payment-provider charges do not count toward the threshold.

If your country or region is not listed at checkout, please contact us before placing an order at xujiayu1015@gmail.com. We will confirm whether delivery is available and provide a shipping quote.

Processing Time

Each bracelet is assembled to order using the materials and sizing selected in your design. Please allow 3–7 business days for material preparation, assembly, quality checking, and packing before dispatch.

Business days do not include weekends or public holidays. During high-volume periods, we will contact you if additional preparation time is required.

Delivery Estimates

Estimated transit time is 7–15 business days after dispatch. Delivery estimates are not guarantees and may be affected by customs processing, local postal operations, weather, public holidays, or other events outside our reasonable control.

Processing time and transit time are separate. Your total estimated delivery time is the preparation period plus the carrier transit period.

Tracking

When your order is dispatched, tracking details will be sent to the email address used at checkout. Tracking information may take a short time to update after the carrier receives the parcel.

If tracking has not updated for an extended period or your order has passed its estimated delivery window, contact xujiayu1015@gmail.com with your order number.

Address Changes and Delivery

Please review your shipping address carefully before completing your order. Address changes may be requested within 12 hours after purchase, but cannot be guaranteed after production or dispatch begins.

Customers are responsible for providing a complete and accurate delivery address and for responding to any carrier or customs requests. Additional costs caused by an incorrect address, refused delivery, or an uncollected parcel may be deducted from an approved refund where permitted by law.

Duties and Taxes

Product prices and shipping charges do not include import duties, VAT, customs handling fees, or similar charges that may be applied by the destination country unless those charges are explicitly shown and collected at checkout.

Where applicable, charges not collected at checkout are the responsibility of the recipient. Customs procedures may also affect the estimated delivery time.

Changes and Cancellations

To request a change or cancellation, email xujiayu1015@gmail.com within 12 hours of placing your order. Include your order number and the requested change.

Because every bracelet is made to order, we cannot guarantee changes or cancellations once material selection, sizing, or assembly has begun.

Custom-Made Orders

OVELIRA bracelets are created from the customer's selected materials, arrangement, and size. For this reason, completed custom bracelets are not eligible for returns or refunds due to a change of mind, personal preference, or a difference that falls within the natural characteristics described below.

This custom-order rule does not limit any rights that cannot legally be excluded, including rights relating to goods that arrive damaged, are incorrect, are defective, or are not as described.

Natural Variation

Crystals and natural stones are individual materials. Color, pattern, translucency, inclusions, chatoyancy, and surface characteristics may vary from one bead to another and from on-screen photography.

These natural differences are part of the character of the material and are not considered defects. We do not artificially guarantee identical patterning between natural stones.

Damaged, Incorrect, or Faulty Orders

If your order arrives damaged, contains an incorrect item, has a production error, or appears to have a confirmed quality problem, contact xujiayu1015@gmail.com within 7 calendar days after delivery.

Please provide:

• Your order number
• A clear description of the issue
• Photographs showing the full item, the affected area, and the packaging

After review, OVELIRA will provide an appropriate remedy, which may include repair, replacement, or refund. If a physical return is required for an approved fault, OVELIRA will provide return instructions and cover reasonable return shipping costs where required by applicable law.

Do not mail an item to the sender address shown on the parcel. Returns sent without prior authorization may not reach the correct return location.

Refunds

Approved refunds are issued to the original payment method. OVELIRA will normally initiate an approved refund within 5–10 business days after the resolution is confirmed or, where a return is required, after the returned item is received and inspected.

Your bank or payment provider may require additional time to post the funds to your account. Original shipping charges and destination duties are not refundable unless the refund results from an OVELIRA error or applicable law requires otherwise.